At Asian Embrace, we strive to provide a safe and enjoyable experience for all our users. Please read our Refund Policy carefully to understand the terms and conditions regarding payments and refunds.
1. Subscription Refunds
Refunds for subscriptions are generally non-refundable once a payment has been processed.
However, in exceptional circumstances (e.g., accidental double billing or technical errors), we may review refund requests on a case-by-case basis.
2. Trial Periods
If you signed up for a trial period, please note that charges after the trial period are non-refundable, as stated in the terms of the offer. Ensure you cancel before the trial period ends to avoid charges.
3. Cancellation Policy
You can cancel your subscription at any time. Cancellation will prevent further charges but will not result in a refund for the current billing cycle.
4. Refund Request Process
To request a refund:
Contact our support team at [support email address] within 7 days of the transaction.
Provide proof of payment and a brief explanation of the issue..
5. Non-Refundable Services
Refunds are not available for:
Paid features like boosts, super likes, or other one-time purchases.
Situations where a user violates the Terms of Use or Community Guidelines, leading to account suspension or termination.
6. Refund Timelines
If a refund is approved, it will be processed within 5–10 business days. The refund may take additional time to reflect in your account, depending on your payment provider.
